How Secure Is Intermedia Exchange Email Hosting?
Intermedia employs AES-256 encryption, real-time malware scanning, and AI-driven threat detection. Its security framework adheres to GDPR, HIPAA, and FINRA standards. Two-factor authentication (2FA) and customizable admin controls further safeguard sensitive data, making it a preferred choice for regulated industries like healthcare and finance.
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The platform’s security architecture includes quarterly penetration testing and continuous network monitoring. For healthcare providers, Intermedia offers HIPAA-compliant email archiving with automatic retention policies, ensuring audit readiness. Financial institutions benefit from FINRA-compliant journaling, which captures and preserves communications for regulatory reviews. Administrators can create granular access policies, restricting data sharing based on user roles or departments. Additionally, Intermedia’s ThreatSecure service combines behavioral analysis with threat intelligence feeds to identify zero-day attacks, reducing false positives by 40% compared to standard filters.
| Security Feature | Description | Compliance Standard |
|---|---|---|
| Encryption | AES-256 at rest and in transit | GDPR, HIPAA |
| Access Controls | Role-based permissions + 2FA | FINRA, SOC 2 |
| Data Retention | Customizable archiving policies | SEC Rule 17a-4 |
How Reliable Is Intermedia’s Customer Support?
Intermedia’s support team resolves 90% of issues within 15 minutes, according to user reviews. Support channels include live chat, phone, and email, with dedicated account managers for enterprise clients.
The company operates three global support hubs (North America, Europe, Asia-Pacific) to provide 24/7 coverage. Enterprise clients receive prioritized ticket routing and a guaranteed 5-minute response time for critical outages. Intermedia also maintains an extensive knowledge base with video tutorials and troubleshooting guides. Unique to their support model is the “Concierge Onboarding” program, where new customers receive a personalized setup session with a migration specialist. According to a 2023 survey by CloudTech Insights, 89% of users rated Intermedia’s support as “superior to competitors” in resolution speed and technical expertise.
What Are the Pricing Plans for Intermedia Exchange Email?
| Plan | Price (Monthly/User) | Key Features |
|---|---|---|
| Basic | $4.99 | 50 GB storage, core security |
| Premium | $8.99 | Unlimited storage, eDiscovery |
| Enterprise | Custom | Dedicated support, compliance tools |
FAQ
- Q: Does Intermedia offer a free trial?
- A: Yes—a 30-day trial with full feature access.
- Q: Is data migration automated?
- A: Partially. Admins must map user accounts, but mailboxes transfer automatically.
- Q: Can I retain my existing domain?
- A: Absolutely. Intermedia supports domain transfers without downtime.
“Intermedia’s strength lies in its compliance-first approach. For industries like healthcare, where data sovereignty is critical, its pre-configured HIPAA settings eliminate guesswork.”
— Jordan Michaels, Cloud Infrastructure Analyst